Refund & Cancellation Policy

This policy explains how cancelling and refunds work for CaliHub club subscriptions. It forms part of our Terms of Service. Only club subscriptions are paid; everything else on CaliHub is free.

Cancelling

• Go to your club, open the Billing tab and choose Manage card, plan, invoices or cancel. You can cancel online in a few clicks; you don't need to contact us.
• Your subscription stays active until the end of the month or year you've already paid for, then stops. You won't be charged again.
• After it stops, your club is read-only for 30 days so you can still see everything. If you don't renew within that time, the club and its data are permanently deleted.

Free trial

If you cancel before your free trial ends, you won't be charged. If you don't cancel, your chosen plan starts when the trial ends and the first payment is taken then. Stripe emails a reminder before the trial ends.

There is one free trial per person and per card. If you or your card have already had one, your subscription starts straight away and is charged immediately, and CaliHub tells you on your Billing tab. If you believe this happened by mistake, email us within 14 days and we'll look into it and refund you if it was our error.

Monthly plans

Monthly payments aren't refundable for the part of the month after you cancel. You keep full access until the end of that month.

Yearly plans

• 14-day refund on your first yearly payment: if you cancel within 14 days of your first yearly payment (the first payment after any free trial), email us and we'll refund it in full.
• After 14 days, and for yearly renewals, we don't refund the rest of the year. You keep full access until the year ends.
• We'll remind you by email before a yearly subscription renews, so you can cancel first if you want to.

Switching plans

You can switch between monthly and yearly from the Billing tab. Stripe adjusts the charge for the change automatically, crediting any unused time on your current plan.

When we will always refund

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits them. If CaliHub has a major failure (for example, the club tracker doesn't work for an extended period and we can't fix it within a reasonable time), you can cancel and receive a refund for the unused part of your subscription. We'll also refund you if we charged you in error, or charged you twice.

How to request a refund

1. Email trstnclements@gmail.com with your club's name and the email address on your account.
2. Tell us which payment and why. We aim to reply within 2 business days.
3. Approved refunds go back to the original card, usually within 5 to 10 business days, depending on your bank.

Contact

Altitude Productions, Victoria, Australia. Email trstnclements@gmail.com.